Refund policy

Returns & Refunds Policy

Last updated: 27 October 2026

We want you to love what you ordered. If something isn't right, you can return it.

Your 14-day right to cancel

You can cancel your order within 14 days of receiving it. Let us know within that time by emailing info@foreverdressed.co.uk with your order number, then send the item back within 14 days of telling us.

Condition of returns

Items must be unworn, unwashed and in their original condition, with all tags attached and in their original packaging.
For hygiene reasons we cannot accept returns of underwear, pierced jewellery, or swimwear where the hygiene seal has been removed, unless the item is faulty.

Full-price items: free returns

Returns of full-price items are free for UK customers. Email us with your order number and we'll send you a free returns label.

Sale items

Sale items can also be returned within the same 14 days, with two differences:

Return postage for sale items is paid by the customer.
Sale items are refunded at the sale price you paid, not the original full price.

Refunds

Once we receive and check your return, we'll email you to confirm. Refunds are made to your original payment method within 5–10 working days of us receiving the item. Your bank may take a few extra days to show it.

Standard UK delivery is free. If you paid for express delivery, the extra cost of express is not refunded.

Exchanges

We don't offer direct exchanges. Please return the item and place a new order for the size or colour you'd like.

Faulty or incorrect items

If your item is faulty or we sent the wrong item, please email us as soon as possible with your order number and a photo. We'll cover the return postage and offer a refund or replacement. This does not affect your statutory rights under UK consumer law.